TERMS AND CONDITIONS

Session Information

• Each personal training session lasts 60 minutes.

• Sessions must be paid in full before they begin.

• Payment can be made via bank transfer or in person.

• Late payments may result in paused sessions or loss of your regular time slot.

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Direct Debit Packages

• All sessions within a direct debit package must be used within the same calendar month.

• Sessions cannot be rolled over or refunded.

• A minimum 3-month commitment is required before cancellation or refund eligibility.

• Payment is taken on or before the 1st of each month.

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 Cancellations & Lateness

• A minimum of 24 hours’ notice is required for cancelling a session.

• Cancellations made within 24 hours will be charged at the full session rate.

• If you arrive more than 20 minutes late, the session may be cancelled and still charged in full.

• If you are late, the session will be shortened accordingly and charged in full.

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 Refund Policy

• Refunds are only available for medical reasons and must be supported with documentation (e.g. GP letter).

• No refunds will be issued for missed sessions or non-medical reasons.

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Health Declaration

By beginning training, you confirm that:

• You are in good physical condition and fit to participate in exercise.

• You have consulted with a healthcare professional if needed.

• You agree to update Olivia Gray of any changes to your health that may affect your ability to train.

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Media Consent

• You may be invited to appear in photos or videos for promotional or social media use.

• Participation is completely optional, and written consent will be obtained in advance.

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Assumption of Risk

By taking part in personal training, you accept that:

• You are responsible for your own safety and participate at your own risk.

• This includes the use of gym equipment, outdoor spaces, and other training environments.

• You understand the risk of injury, illness, or property damage — even if resulting from negligence.

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Waiver & Indemnity

• You release Olivia Gray and affiliates from all claims or legal actions related to injury, equipment use, facilities, or participation in training.

• You agree to indemnify Olivia Gray against any liability or costs incurred through your participation.

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 Legal Agreement

• These terms are governed by the laws of England and Wales.

• If any part of this agreement is found invalid, the remaining sections will remain in effect.

• This agreement does not waive your rights in cases of gross negligence or intentional misconduct.

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Agreement to Terms

By signing up for personal training with Olivia Gray, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. This agreement forms part of your ongoing training relationship and must be accepted before any sessions take place.